Product warranty registration

Empowering IQboard resellers with secure warranty access and streamlined product support workflows.

Portal link

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Background and context

We need to register the warranty for the products we sell

Countries covered
100+ globally

Local reach
Each country generally has several dozens of resellers

High classroom covered:
Over 10,00,000 +classrooms globally with 15 years of development

Involvement

Stakeholder
2

Users
3

Designer
1

My Responsibilities

Qualitative Research
User flows
Conceptualization
Design
Testing
Dev handoff

What is IQboard?
IQ Board delivers smart teaching and meeting solutions to over a million classrooms worldwide, serving more than 100 countries for 15+ years. Their IQ brand powers interactive displays and AV conferencing for learning and collaboration, while Q-NEX enables IoT campus management. The focus: making digital experiences easy, engaging, and reliable for educators and professionals everywhere.

User Roles and Goals

Reseller
Register sold products including warranty selection, enter customer and product details quickly and accurately, track status.

Admin
Review, verify, and approve warranty registrations efficiently, manage warranty data, and handle exceptions.

Challenges

Resellers to quickly register product warranties

Admins to review and approve registrations in bulk

Public users to check warranty status

MEETING AFTER MEETING WE WERE ABLE TO

Research & Insights

Resellers prioritize speed and clarity in registration

Admins require volume management features and bulk actions

Common pain points included error-prone manual entry and lack of status visibility

Multi-language support was essential for global users

Key points to adhere

Simplicity
Streamlined forms with only essential inputs visible, progressive disclosure for extended warranty options.

Clarity
Clear labeling of warranty types and conditions.

Feedback
Real-time validation and confirmation messages after submission and approval.

Efficiency
Quick dashboard filters for admin to manage large volumes.

UI design

Admin and reseller login portal

Warranty status check portal for everyone

Registration fields are logically grouped, minimizing cognitive load and only asking for essential information upfront.

The transaction preview step summarizes all key details, including chosen warranty length and costs, building user trust and allowing for confirmation before completing purchase.

Success notification modal.

Admin view

Secure entry point for admin users to access the warranty management dashboard.

Centralized hub for admins to review, approve, or reject incoming reseller warranty registration requests with clear status indicators.

Filter tools allow admins to quickly view requests by approval status or warranty activation, streamlining workflow.

Complete register showing all processed warranties, product details, warranty type, and real-time status for auditing and tracking.

V I D E O

Results & Impact

Reduced manual warranty processing time by 70%

Increased reseller registration completion rates above 90%

Enabled admins to approve registrations, cutting approval time dramatically

Improved user satisfaction with clear status updates

W E B S I T E

Information arch

USER INTERFACE